Railway Ticket Counter Jobs India 2026 are stable and respected employment opportunities in one of the world’s largest rail networks. The Indian Railways carries millions of passengers every day, and ticket counters at stations are essential for booking, cancellation, enquiry, reservations and passenger support. With the expansion of railway services, online and offline booking systems, and increasing passenger volume, ticketing staff remain in demand.
These jobs are suitable for freshers, graduates, skilled clerks, computer operators and customer service enthusiasts seeking steady income, government-linked job security or contract roles across railway stations nationwide.
Why Railway Ticket Counter Jobs Are in Demand
Railway ticket counter positions are important because:
- 🚆 Huge daily passenger volume across the Indian Railways
- 🎟️ Continuous need for reservation and ticketing support
- 🧑💼 Blend of customer service and clerical responsibilities
- 🏙️ Presence in urban, suburban and rural stations
- 🚉 Growth of tourism and long-distance rail travel
- 🛂 Requirement of skilled staff for booking, refunds and enquiries
- 📈 Integration of digital ticketing with counter services
Ticketing jobs are available in both government railway departments and contracted ticket windows, making them accessible and stable.
Types of Railway Ticket Counter Jobs India 2026
Railway ticket duties cover multiple roles, depending on the station size and responsibilities:
1. Railway Reservation Clerk / Ticket Clerk
Staff responsible for issuing tickets and reservations.
Key Duties:
- Issuing reservation and unreserved tickets
- Processing cancellations and refunds
- Updating passenger details
- Handling payment modes (cash, card, digital)
- Adhering to fare rules and norms
Skills: Basic computer skills, accuracy and customer service.
2. Computer Operator / Ticketing Assistant
Computer-based ticket handling at counters and enquiry offices.
Key Duties:
- Operating Passenger Reservation System (PRS)
- Updating PNR enquiries
- Processing online and offline tickets
- Managing printing machines
- Coordinating with reservation offices
Skills: Computer proficiency and PRS familiarity.
3. Customer Help Desk Executive
Personnel offering passenger support & guidance.
Key Duties:
- Providing train/seat information
- Helping with platform queries
- Assisting differently-abled passengers
- Answering phone and counter enquiries
- Issuing platform tickets
Skills: Patience, communication and problem-solving.
4. Ticket Checker / Ticket Examiner (on station premises)
Staff ensuring valid tickets in station and train entrances.
Key Duties:
- Verifying tickets
- Assisting travellers with ticket issues
- Reporting irregularities
- Guiding passengers to counters
Skills: Alertness, etiquette and communication.
5. Reservation Supervisor / Counter In-charge
Lead person ensuring ticket counters run smoothly.
Key Duties:
- Managing ticketing staff
- Overseeing daily booking records
- Handling escalated customer issues
- Preparing shift reports
- Ensuring PRS or counter systems are working
Skills: Leadership, coordination and discipline.
6. Refund & Cancellation Desk Staff
Specialised counter staff handling ticket cancellations.
Key Duties:
- Processing refund forms
- Checking cancellation rules
- Updating records
- Handling customer queries about refund structures
Skills: Detail-oriented with rules understanding.
Salary Range – Railway Ticket Counter Jobs India 2026
| Job Role | Monthly Salary (INR) |
|---|---|
| Reservation / Ticket Clerk | ₹22,000 – ₹42,000 |
| Computer Operator / Ticketing Assistant | ₹20,000 – ₹40,000 |
| Customer Help Desk Executive | ₹18,000 – ₹38,000 |
| Ticket Checker / Examiner | ₹18,000 – ₹35,000 |
| Reservation Supervisor | ₹30,000 – ₹60,000 |
| Refund & Cancellation Desk Staff | ₹20,000 – ₹40,000 |
💡 Salaries vary based on station category (A1/A/B/C), experience, seniority and city (metro vs tier-2/3).
Major Railway Stations Hiring Ticket Counter Staff
Railway ticketing jobs are available across stations nationwide, especially at:
- New Delhi Railway Station (Delhi)
- Mumbai CST / Lokmanya Tilak Terminus (Maharashtra)
- Howrah Junction (West Bengal)
- Chennai Central (Tamil Nadu)
- Delhi-NCR stations (Noida, Ghaziabad)
- Bengaluru City Junction (Karnataka)
- Hyderabad / Secunderabad Stations (Telangana)
- Pune / Nagpur (Maharashtra)
- Kolkata Metro Rail & major suburban counters
- Lucknow, Kanpur, Jaipur, Ahmedabad & other regional hubs
Ticket counter staff are found in all stations, from major junctions to small district stations.
Work Shifts & Job Nature
Railway ticket counter jobs typically involve:
- Morning shift (peak booking hours)
- Afternoon/evening shift
- Rotational schedules
- Weekend & holiday duties
- Peak holiday season staffing
Railway jobs may be:
- Permanent government roles (RRB & Railway Recruitment Board notifications)
- Contract & outsourcing positions at ticket counters
- Part-time / temporary hires during peak seasons
Punctuality, discipline and adherence to duty schedules are key.
Key Responsibilities in Ticket Counter Jobs
Railway ticketing staff usually:
- Issue valid tickets & reservations
- Handle customer enquiries and complaints
- Maintain accurate records & balances
- Process cash and digital payments
- Coordinate with other counters for seat availability
- Manage printing and ticket machines
- Ensure compliance with railway booking rules
- Report discrepancies and errors promptly
Accuracy and customer service are vital.
Skills Required for Railway Ticket Counter Jobs
Successful ticket counter workers need:
- Basic computer skills (typing, PRS familiarity)
- Good communication (Hindi, English and local languages)
- Numeracy and cash handling ability
- Patience and customer service orientation
- Attention to detail
- Teamwork & discipline
- Problem-solving under pressure
Training on PRS and ticketing software enhances employability.
Eligibility Criteria
General eligibility for railway ticket counter roles:
- Minimum education: 10th / ITI / 12th / Graduate (varies by notification)
- Computer/typing skills: Preferred
- Age: 18–35 years (position dependent)
- Medical fitness: Often required
- Police verification / character certificate
Government ticket counter jobs are usually filled through Railway Recruitment Boards (RRB) or RRB NTPC, Group C/D notifications for clerical and technician posts.
Documents Required
Typical documents for application and verification include:
- Aadhaar Card / ID proof
- Address proof
- Educational certificates
- Computer/typing certificates (if any)
- Medical fitness certificate
- Police verification / character certificate
- Passport-size photographs
- Bank account details for salary
Verification ensures integrity and eligibility.
How to Apply for Railway Ticket Counter Jobs India 2026
1. Railway Recruitment Board (RRB) Notifications
Government roles are often announced via:
- RRB NTPC & RRB CEN notices
- Official RRB career portals
2. Station Outsourced Recruitment
Some counters are outsourced to private contractors; apply through:
- Railway station contractor portals
- Local advertisements at stations
3. Online Job Portals
Search jobs on:
- Naukri India
- Indeed India
- LinkedIn India
- WorkIndia
- Apna Jobs
4. Walk-In Interviews
Some stations and contractors hold walk-in selections for ticket staff.
⚠️ Avoid paying placement fees to unauthorized agents.
Benefits of Railway Ticket Counter Jobs
Railway ticketing jobs often include:
- Stable monthly salary
- Provident Fund & ESI benefits (in organized roles)
- Paid weekly offs & public holidays
- Medical & health benefits
- Training in reservation & ticketing systems
- Government job perks (for RRB)
- Transfer opportunities (government roles)
Benefits differ based on government vs contract employment.
Career Growth & Progression
Career paths in ticketing and reservation can include:
- Ticket Clerk → Senior Clerk → Supervisor
- Ticketing Assistant → Team Lead
- Customer Service Staff → Senior Service Executive
- PRS Operator → Senior PRS Manager
- Railway Government Roles → Promotion to higher grades
Additional skills and experience improve advancement.
Work Environment & Safety Standards
Railway ticketing staff work in:
- Busy station counters
- Reservation & enquiry offices
- Station help desks
- Customer service zones
Safety and standard procedures include:
- POS and PRS security protocols
- Cash handling checks
- Customer safety and queuing systems
- Emergency and evacuation training
Training ensures efficient and secure service delivery.
Challenges in Railway Ticket Counter Jobs
Common challenges include:
- Managing long queues during peak travel times
- Handling high customer expectations
- Accuracy under pressure
- Daily cash reconciliation
- Adhering to dynamic fare & booking rules
Despite challenges, these jobs offer steady career opportunities and valuable skills.
FAQs – Railway Ticket Counter Jobs India 2026
Do railway ticket counter jobs accept freshers?
✔️ Entry-level roles may accept freshers especially for assistant or support positions.
Are government exams required?
For government ticketing roles, yes (via RRB/NTPC).
Is computer knowledge compulsory?
Basic computer skills help significantly.
Are shift duties required?
Yes, depending on station schedule.
Is transfer possible?
Government roles often involve transfers based on policy.
Conclusion
Railway Ticket Counter Jobs India 2026 provide diverse, stable and respected career pathways within the transport sector—spanning reservation clerks, ticketing assistants, customer support, cash handling and supervisory roles. With India’s vast rail network and millions of travellers daily, these jobs remain evergreen and essential, providing long-term employment, structured growth and valuable skills.
Whether your goal is a government railway role or a station-based ticketing job through contracted counters, there are numerous opportunities for candidates seeking steady work and career progress in 2026.
Disclaimer
This article is for informational purposes only. Job availability, salary ranges, selection processes and benefits may vary depending on railway zones, station categories, employer policies and official recruitment notices. Always verify details through official RRB portals or authorised recruitment channels before applying.
